Enterprise APM and
Operational Intelligence
ANZ's IT estate had grown to a scale where understanding application health across the business was genuinely difficult. We delivered the $10M program that changed that — from technology selection through full rollout.
- The challenge
- Approach
- What we built
- Tech stack
- Outcomes
No unified view of application health across the business.
ANZ's IT estate had grown to a scale where understanding application health across the business was genuinely difficult. When something went wrong — a slowdown, a failure, a degraded service — finding the root cause required manual investigation across disconnected tools and teams.
The bank had no unified view of application performance, no consistent methodology for monitoring business services, and no operational intelligence capability that could surface issues before they became incidents. For a bank operating at ANZ's scale, that's an unacceptable risk.
Technology selection first. Rollout second.
Troy led the program from technology selection through full rollout — a $10M engagement covering the full lifecycle. The first phase was a rigorous evaluation of APM and operational intelligence platforms against ANZ's specific requirements — scale, security, integration with existing tooling, and total cost of ownership. Once selected, the standup phase established the platform, the team, the processes, and the monitoring frameworks. Rollout brought the capability to business services across the organisation.
A unified APM and Operational Intelligence capability.
Comprehensive monitoring and reporting for business services — with real-time visibility into application performance, dependency mapping, anomaly detection, and incident correlation. The platform gave ANZ's operations teams a single view of service health across a complex, distributed enterprise environment.
Methodologies and tooling that the internal team could operate and extend independently after delivery.
Enterprise-grade APM tooling.
$10M program. Unified visibility across the estate.
ANZ's operations teams went from manual investigation across disconnected tools to a single, unified view of application and business service health. Issues surface before they become incidents. The internal team owns and extends the platform independently.